Complaint Resolution for Online Students

Indian Hills Community College (IHCC) desires to resolve student grievances, complaints, and concerns in an expeditious, fair, and amicable manner. Students who reside within or outside of the State of Iowa, while attending IHCC, who desire to resolve a grievance, should follow the college’s Grievance and Appeals Procedures, as described in the Student Services section of the Indian Hills Community College Catalog (www.indianhills.edu/catalog). However, if an issue cannot be resolved internally, a student may file a complaint as described below.

Student Complaint Form

Indian Hills students may need to pursue questions or concerns involving academic or nonacademic aspects of student life. A "complaint" is a statement that a student finds something to be unsatisfactory but the cause is not a violation or unequal application of a college policy or written procedure.

**If you are unsure if your complaint falls under our college policy or written procedures, please look at the currently policy click here and continue completing the online form, if applicable.

Submit a complaint

In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010. Institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. Below is information on Indian Hills Community College’s regional accreditation agency, followed by a state-by-state list of the agencies in each state responsible for complaints regarding out-of-state distance education programs.

Indian Hills Community College (IHCC) is regionally accredited by the Higher Learning Commission of the North Central Association (NCA). IHCC is also accredited by the Iowa Department of Education. For more information about our various forms of accreditation, including those related to specific IHCC programs, please see: www.indianhills.edu/accreditation. Information regarding the complaint process of the Higher Learning Commission can be found on their website.

Iowa College Aid accepts concerns and complaints from any student attending an Iowa school, regardless of the student's state of residency, and from an Iowa resident attending any school in the United States.

Iowa College Student Aid Commission
877-272-4456
info@iowacollegeaid.gov
Student Dispute Resolution Form

 

The State Higher Education Executive Officers (SHEEO) provides a contact list of state regulators.

Complaint Resolution Contacts by State:

Alabama
Phone: (334) 242-1998
Fax: (334) 242-0268

Alaska
Phone: (800) 441-2962
Fax: (907) 465-5316

Arizona
Phone: (602) 542-5709
Fax: (602) 542-1253

Arkansas
Phone: (501) 371-2000
Email: ADHE_Info@adhe.edu

California
Phone: (800) 952-5210
Fax: (916)263-1895

Colorado
Phone: (303) 862-3001
Fax: (303) 996-1329

Connecticut
Phone: (860) 947-1800
Email: EdInfo@ctohe.org

Delaware
Phone: (302) 735-4000
Email: dheo@doe.k12.de.us

Washington, DC
Phone: (202) 741-0888
Fax: (202) 741-0879

Florida
Phone: (850) 245-0505
Fax: (850) 245-9667

Georgia
Phone: (770) 414-3300
Fax: (770) 414-3309

Hawaii
Phone: (808) 586-7327
Email: hpeap@dcca.hawaii.gov

Idaho
Phone: (208) 332-1587
Fax: (208) 334-2632

Illinois
Phone: (217) 782-2551
Fax: (217) 782-8548

Indiana
Phone: (317) 232-1320
Email: complaints@che.in.gov

Kansas
Phone: (785) 430-4240
Email: complaints@ksbor.org

Kentucky
Phone: (502) 573-1555
Fax: (502) 573-1535

Louisiana
Phone: (225) 342-4253
Fax: (255) 342-9318

Maine
Phone: (207) 624-6600
Fax: (207) 624-6700

Maryland
Phone: (410) 767-3300
Fax: (410) 260-3200

Massachusetts
Phone: (617) 994-6950
Fax: (617) 727-0955

Michigan
Phone: (517)373-1820
Fax: (517) 373-2129

Minnesota
Phone: (800) 657-3866
Fax: (651)642-0675

Mississippi
Phone: (601) 432-6198
Fax: (601) 432-6225

Missouri
Phone: (800) 473-6757
Fax: (573) 751-6635

Montana
Phone: (406) 444-6570
Fax: (406) 444-1469

Nebraska
Phone: (402) 471-2847
Fax: (402) 471-2886

Nevada
Phone: (702) 486-7330
Fax: (702) 486-7340

New Hampshire
Phone: (603) 271-0256
Email: Edward.MacKay@doe.nh.gov

New Jersey
Phone: (609) 292-4310
Fax: (609) 292-7225

New Mexico
Phone: (505) 476-8400
Fax: (505) 476-8453

New York
Phone: (518) 474-2593
Fax: (518) 486-2779

North Carolina
Phone: (919) 807-7146
Fax: (919) 807-7164

North Dakota
Phone: (701) 328-3180
Fax: (701) 328-1255

Ohio
Phone: (877) 275-4219
Fax: (614) 466-2219

Oklahoma
Phone: (405) 225-9100
Email: communicationsdepartment@osrhe.edu

Oregon
Phone: (503) 947-5600
Fax: (503) 378-5156

Pennsylvania
Phone: (717) 783-6137
Fax: (717) 783-6139

Puerto Rico
Phone: (787) 641-7100
Fax: (787) 641-2573

Rhode Island
Phone: (401) 456-6008
Fax: (401) 456-6028

South Carolina
Phone: (803) 737-2260
Fax: (803) 737-2297

South Dakota
Phone: (605) 773-3455
Email: Info@sdbor.edu

Tennessee
Phone: (615) 741-3605
Fax: (615) 741-6230

Texas
Phone: (512) 427-6101
Email: studentcomplaints@thecb.state.tx.us

Utah
Phone: (801) 530-6601
Fax: (801) 530-6001

Vermont
Phone: (802) 828-3135
Email: DOE-EdInfo@state.vt.us

Virginia
Phone: (804) 225-2600
Fax: (804) 225-2604

Washington
Phone: (360) 753-7869
Email: Info@hecb.wa.gov

West Virginia
Phone: (304) 588-0265
Fax: (304) 558-5719 

Wisconsin
Phone: (608) 266-1966
Fax: (608) 264-8477

Wyoming
Phone: (307) 777-7690
Fax: (307) 777-6234