CPRC Services


CPRC services are still available to all currently enrolled students; however, all sessions have moved to Telemental Health only at this time.  To receive services, you must:  be a currently enrolled IHCC student, located in Iowa, have access to computer audio/video capabilities, internet, and/or a private phone line, and be located in a confidential space that is free of any threat to your safety. 

  • Telemental Health – Telecounseling via Doxy.me is a HIPAA protected, live interactive audio/video meeting. You may review these instructions prior to the scheduled session.   
  • Phone Counseling If you do not have access to internet or audio/video technology, phone conferencing can be utilized.  Phone Counseling will also be used as a back-up for Telecounseling in case of connection issues. 

Prior to sessions, please review the below forms:

If you have questions, email:  counseling.services@indianhills.edu or call 641-683-5152. 

To schedule an appointment, you may email or call the above, or choose your session time at:  https://calendly.com/cprcservices.

Additionally, our advocates from Crisis Intervention Services will be working remotely.  You can reach them via email, phone, Facetime, and Zoom.  Their crisis line, 1-800-270-1620, is operated 24/7 by staff.  For domestic violence emergencies, please call 1-800-464-8340 (provided by Family Crisis Center). 

In case of a mental health emergency or crisis situation, you may contact:

  • Campus Security at 641-683-5300
  • The Mobile Crisis Team at 844-430-8520
  • The National Suicide Prevention Lifeline at 800-273-8255(TALK) or text 748748
  • Your Life Iowa at 855-581-8111 or online chat at https://yourlifeiowa.org/
  • Southern Iowa Mental Health Center (SIMHC) 24/7 Crisis line at 641-682-8772
  • The Veterans 24/7 Crisis Line (for all veterans, service members, national guard and reserve and their family members/friends) at 800-273-8255(TALK) and Press 1
  • The Focus on Recovery Helpline (alcohol/drugs) at 800-374-2800 or 800-234-1253
  • Go to the Southern Iowa Mental Health Center (SIMHC) Crisis Center (a voluntary safe space, staffed 24 hours a day.  Walk-ins are welcome, but must be 18 and older, in a mental health crisis, and medically stable/able to provide self-care) – 1527 Albia Rd., Ottumwa, IA 52501
  • Call the Ottumwa Police Department (OPD) at 641-683-0661 (non-emergency) or 911
  • Call the Centerville Police Department at 641-437-7100 (non-emergency) or 911
  • Go to the Ottumwa Regional Health Center Emergency Room, 1001 E. Pennsylvania Ave., Ottumwa, IA 52501, 641-684-2300
  • Go to the Mercy Medical Center Emergency Room, 1 Old Hwy 5, Centerville, IA 52544, 641-437-4111
  • Go to another local emergency room

Finally, feel free review these helpful resources to manage understandable stress and anxiety through this time: 


Services at the Counseling and Prevention Resource Center (CPRC) are confidential and free to all currently enrolled IHCC individuals. 

Common Concerns

Below are some common concerns that bring students to the CPRC:

  • depressed mood or mood swings
  • worry and stress
  • anger and irritability
  • feeling alone and isolated
  • problems sleeping
  • grief and loss
  • poor concentration and focus
  • low motivation
  • thoughts of suicide and/or self–harming behaviors
  • negative addictive behaviors
  • time management and organization problems
  • interpersonal conflicts including problems with roommates, friends, or a current romantic relationship
  • family issues
  • problems associated with eating and maintaining a health body image
  • dating and relationship issues
  • sexuality issues
  • difficulty adjusting to the college, whether you are a new or returning student

Services may address any of the above issues, or any other issues. Services are for you and you alone. You will visit with a licensed mental health professional trained in providing you with the specific help you need.

Crisis Services

Crisis Intervention at the CPRC is available to students only, at the request of the individual in crisis, any other IHCC individual, or a parent/legal guardian. The safety and well-being of the individual and/or others is prioritized.  Crisis sessions may be a “scheduled appointment”, however they are typically a “same day or walk-in” emergency session; and often last anywhere from 15 – 90 minutes.  Additional crisis services/protocols are available to the IHCC community as needed.

Counseling Services

Counseling at the CPRC is available to students only, at the request of the individual and/or a parent/legal guardian.  Counseling is never required by the CPRC or IHCC.  For minor or dependent adult students, a parent/legal guardian must provide consent for counseling services. Sessions are typically “scheduled appointments”, often lasting 45 – 90 minutes, and are available to individuals, couples (roommates), and groups (suitemates).  Providers implement evidence-based treatments – Cognitive Behavioral Therapy (CBT) as an example.

Counseling services at the CPRC are a short-term, solution-focused model, with a primary overarching goal to facilitate adjustment to college, reduce emotional distress, and foster resilience to help students continue attending college and pursue their academic, career, and personal goals.  Therefore, if there appears to be a mental health need that would benefit from a more long-term model of intervention/care, a referral to other (typically community-based) mental health support(s) will be given.

Within this short-term model, counseling sessions will likely begin weekly, then decrease to twice a month, then once a month, then possibly even once a quarter/term, as progress/goals are achieved (as agreed upon by client and provider).  Goals are created collaboratively by provider and client during the first session, called an Intake session. The Intake session explores pertinent history and current concerns, in order to determine best options for addressing these concerns, which may include counseling at the CPRC or a referral to another support.  Sometimes the Intake session is sufficient for identifying ways to address the concerns and no further services/sessions are needed.      

Consultation Services

Consultation at the CPRC is available to all IHCC individuals regarding mental health-related questions or referrals for community-based services and supports.  However, student sessions may also include discussion pertaining to any personal life challenge or question.  Consultation services may be a “scheduled appointment” or a “same day or walk-in” session, and often last 15 – 60 minutes. 

Outreach and Prevention Programs

The CPRC provides outreach and prevention programming in addition to the intervention services described above, to the IHCC community.  This most always includes a component of psychoeducation, and may include postvention programming as necessary. 

Current programming includes, but is not limited to:

Support/Topic Groups:  Available for students only. Some may occur every academic year, others as-needed. Current groups will be posted on all social media platforms, as well as at the CPRC. Topics may include:  

  • Balancing work, life & school,
  • Stress management,
  • Adjusting to life on campus,
  • Building healthy relationships,
  • Effective communication and healthy conflict resolution,
  • Healthy coping skills,
  • Organization and time management,
  • Grief and loss, etc.

Mental Health Screenings:  Available to all IHCC individuals and may be completed anonymously via the IHCC website – Mental Health Screenings page (COMING SOON!), or during a specific Screening Event held throughout the academic year.  Student results may be sent to the CPRC for review and follow-up mental health support if preferred. 

Relaxation Room:  COMING SOON!  This will be available to students only and will include one-hour, scheduled reservation times.  More information to follow. 

CPRC/Mental Health-Related Programming:  Available to the IHCC community and may consist of service-related/psychoeducational presentations, workshops, trainings and/or tabling events, including providing material as needed.  These are scheduled by request via the below form, as time allows. 

CPRC Outreach and Prevention Programming Request Form


Contact Us

Counseling and Prevention Resource Center
Indian Hills Community College
Trustee Hall, First Floor

525 Grandview Avenue Ottumwa, Iowa 52501

Phone: (641) 683-5152 or (800) 726-2585, ext. 5152
Email: counseling.services@indianhills.edu

Questions about services may be emailed, however, we do not schedule appointments via email, because email is not considered a confidential communication. Staff are also not able to check email with regularity or frequency,  therefore for the timeliest and most confidential communication, please call!