This page will cover frequently asked questions about MyHills, WebAdvisor, Student
WebMail, and the Online Application Process. Most of these questions can be answered
by reading through the Indian Hills Computer Tutorials found at www.indianhills.edu/tutorials.
| MyHills Questions | Student WebMail Questions | Application Process Questions |
MyHills: Frequently Asked Questions:
Q: “What is my MyHills username if I am a student?”
A: The standard format for a MyHills username is firstname_lastname with both the first and last name completely spelled out and all lowercase. For example: john_doe or jane_doe. An exception can be if you have a very common name, like John Smith, in these types of cases you will still have the standard format for your username, but there will typically be four digits or numbers assigned at the end of your username to differentiate it from those you share the same name with, an example would be john_smith1234.
Please see the tutorial “Log In To MyHills” also found among the Indian Hills Computer Tutorials at: www.indianhills.edu/tutorials for more information.
Q: “What is my MyHills username if I am a faculty or staff member?”
A: The standard format for a MyHills username for a faculty or staff member is the first initial of your first name and up to seven (7) letters of your last name so that a MyHills username for faculty or staff will never be more than eight (8) letters long. A User ID for a faculty or staff member will always be all lowercase as well. If your last name is seven letters or less, then your full last name will be listed after the first initial of your first name.
Examples are:
jsmith for Jane Smith
jwilliam for Jane Williams
janderso for Jane Anderson
If you have a common last name, you may have your middle initial added after your first initial in your username to differentiate it from those you share a common name with, an example could be jasmith for Jane Ann Smith.
The best way to find your username is to follow the username instructions given in the tutorial “Log In To MyHills” also found among the Indian Hills Computer Tutorials at: www.indianhills.edu/tutorials for more information.
Q: “If I have never logged into MyHills before, how do I know what my password is?”
“If I have never logged into MyHills before, how do I know what my password is?”
A: The passwords are initially the student number or employee number plus Az.
It is recommended that you change your password the first time you access MyHills.
Note: Password requirements for new passwords-
• The passwords must be 6 or more characters. (The limit is 32 characters.)
• Must contain one uppercase letter, one lowercase letter, and at least one number.
• No spaces, no special characters
Q: “Is the username and password the same for MyHills, WebAdvisor, and Student WebMail?”
A: Yes, your username and password is the same across MyHills, WebAdvisor, and Student WebMail.
Q: “The username I created to apply online is not working when I try to log into MyHills, why is that?”
A: The username that you create when you apply online is a separate account and will not work for your MyHills log in. After you apply a separate student account is created that generates your MyHills username and password which will be in the format of firstname_lastname.
Q: “My last name has changed, why is my MyHills username still the same?”
A: It is possible to request a name change with the college for your account and other types of records here at the college, but your MyHills username will remain the same, or it will remain as what was first created for you when you initially applied and became a student with the college. That does not mean that the college is not able to do a name change request for your account information and other needs, all it means is that once a MyHills username is created for a particular person; that is the MyHills username that will remain with that person for as long as they are with the college.
Student WebMail: Frequently Asked Questions
Q: “Where do I go to check my IHCC student webmail?”
A: Log into MyHills as you normally would. Then, scroll down about half way on your “MyHills Home” page and click on the “Check My WebMail” button that is located within the “My Services” section on the right-hand side of your “MyHills Home” page.
Alternatively, you can go indianhills.edu and click on “Quick Links” near the top left of the webpage and then click “Student WebMail” from the drop-down menu. Log into the next page with the same username and password you use for MyHills and WebAdvisor.
Please see the tutorial “Student WebMail Basics” also found among the Indian Hills Computer Tutorials at: www.indianhills.edu/tutorials for more information.
Application Process: Frequently Asked Questions
Q: “How do I apply online to become a student?”
A: Go to www.indianhills.edu/apply. Under “How to Apply,” click “Apply Online.” If you are an international student, be sure to read the “International Student Admissions” process.
Please see the tutorial “How to Apply Online” for more information.
IMPORTANT: The login and password that you create to apply to Indian Hills will not be the same as the username and password that is created and given to you to log into MyHills after you have applied to be a student, they are two separate accounts.
• If you are a returning student and you know your Username and Password you can skip the Create your Account section
and go directly to the Apply to Indian Hills Community College link.
• If you are a returning student and you do not know your Login and Password, click on the Forgot your Login? and
Forgot your Password? links to retrieve your login and password information.
• If you are a returning student and the email address you originally used to create
your initial login is no longer valid, please contact Enrollment Services at (641)
683-5153.
For Technical Assistance, please contact the IT Help Desk: www.indianhills.edu/help.
For Web Tutorials, please visit: www.indianhills.edu/tutorials.